Tag Archives: customer service
“Epic translation success”
Read more at the always alert, amusing, and erudite Language Log.
Simplicity is Beautiful
I take the train from Vancouver to Olympia, and then back again, all the time. (The love of my life lives south of the border.) Olympia’s Centennial Station is staffed by (usually) elderly volunteers who love trains and who love helping … Continue reading
A related post …
Popular bar in Olympia, Washington:
Complex Communications Solutions vs. Perhaps a Simpler One
From Paul Constant in The Stranger today: Chris DeRose published an article at Business Insider addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the “rude or unprofessional employees” … Continue reading
Ethics of Persuasion: The Reciprocity Rule
I was walking down Granville Street the other day on my way to London Drugs when I spotted two Chinese monks ahead of me speaking to passersby. Ordinarily cautious of sidewalk solicitors, I let one of them engage me precisely … Continue reading
By the Book
The other day I called Asus for authorization to return my husband’s laptop for repairs. Hoping not to have to speak to support, I’d filled out the online request form, but I ended up having to call them anyway. The … Continue reading
